Prijava v

Exceptional resolution of consumer disputes

Moral disputes shall be settled mutually. If no agreement is reached, the dispute shall be settled at the competent court in Celje. The user shall have the possibility of an independent settlement of disputes and other legal remedies in the courts which have jurisdiction over the substance of the case.

The user may send appropriate agreements, comments, requests and statements arising from the contract with the tenderer to the address Odvetniška pisarna Stušek d.o.o., Ljubljanska cesta 14, 3000 Celje, oz. to e-address:

In five working days, the tenderer would have confirmed that he had passed the complaint and informed the user of the town that he had been informed and that he had informed the proceedings of the proceedings. The tenderer shall request his best possible ability to resolve disputes mutually.

With regard to the nature of industry services and the regulated activities of the industry, the Supervision of Slovenia also exercises supervision over the implementation of the industry. Users may assert their rights, which they also derive from the nature of the sector before the said authority oz. Odvetniško zbornico Slovenije.

In accordance with the legal norms, it does not grant a bona fide exporter of an external dispute for consumer disputes as competent for the resolution of a consumer dispute which the consumer could easily acquire in accordance with the Act on the Exceptional Settlement of Consumer Disputes. The branch office, Stušek d.o.o., who, as a provider of services, allows a comprehensive trade in the territory of Slovenia, will publish on his website an electronic link to the Platform for Comprehensive Resolution of Consumer Disputes (SRPS). The platform is free for consumers HERE.

That Regulation provides for an exemption from the Law on the external settlement of consumer disputes, Regulation (EU) No 1095/2010. 524/2013 of the European Parliament and of the Council on the comprehensive settlement of consumer disputes and amendments to Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.